Returns/Cancel and Complaints

1. Return/Cancellation

We do not have return policy on our store but can exchange the products on receiving wrong/faulty product. The request has to be placed with-in 10 days of receipt of your shipment.

The exchange criteria applies for below conditions:
- The product must be in original condition
- The products must be without liquid damage
- In the original packaging
- Original shipping charges are non-refundable


- Once your product is received and inspected, we will send you an email to notify you that we have received your item.


To exchange the products, kindly email us the reason along with your order no. and phone no. with the subject line:

Hilaptop | Exchange request of products

The format for the Email should be:

Order No:
Email Address:
Phone number:
Reason for exchange:

Our email ID: [email protected]



-------------------------------------


To Cancel the order, kindly email us the reason along with your order no. and phone no. with the subject line:

Hilaptop | Order Cancellation

The format for the Email should be:

Order No:
Email Address:
Phone number:
Reason for cancelling the order:

Our email ID: [email protected]

2. Shipping
Please send the faulty goods to the following address:

Mail Us:                                                                       Registered Office Address:

Hi Laptop,                                                                   Laptop zone                                

F133,Phase 3,First Floor ,                                             F133,Phase 3,First Floor,

Spencer plaza ,                                                           Spencer Plaza,                                                         

Mount Road ,                                                              Mount Road,

Chennai - 600 002,                                                     Chennai- 600 002

India.                                                                         India.

                                                                                 Telephone:044 42310000/4217 9000

You can also contact our Customer Service, we will pick up the faulty goods by courier.

Return of the goods
In accordance with applicable law, you have 10 days to return the goods.we will take 4days to replace the product and provide u the return docket details.  To cancel the contract and return the purchased product complete the statement of withdrawal, pack complete product together with invoice, then send it back to the following address:

Mail Us:                                                                       Registered Office Address:

Hi Laptop,                                                                   Laptop zone                                

F133,Phase 3,First Floor ,                                             F133,Phase 3,First Floor,

Spencer plaza ,                                                           Spencer Plaza,                                                         

Mount Road ,                                                              Mount Road,

Chennai - 600 002,                                                     Chennai- 600 002

India.                                                                         India.

                                                                                 Telephone:044 42310000/4217 9000

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