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Returns/Cancel and Complaints

 Hilaptop.com Return Policy 

We provide 10 days of hassle-free replacement & exchange for all our products.

-You can ask for replacement & Exchange up to 10 days of delivery of product.

– Please note, Buyer has to arrange for the forward courier during return process.

– Replacement process will be done in 3 to 5 working days once the product in question along with all accessories, tags, packaging gets delivered to their respective warehouse after careful inspection of the product.

– If the replacement product is not available, in such cases either product will be upgraded or amount will be refunded to same payment method by which purchase was made.

How does Exchange work?

kindly email us the reason along with your order no. and phone no. with the subject line:

– Once we receive the returned product to our warehouse along with all the tags, packaging & accessories if any, after verifying quality check for 2 to 3 working days, we will provide you the Coupon code of same amount of product. You can use the coupon code to buy the same product or other products in our website. the difference amount (if any) can be paid via website. please note, if any credit left for the coupon cannot be re-used so make sure you use all the coupon value while re-ordering of product.

 

1. Refund/Cancellation

We do not have Refund policy on our store but can exchange the products on receiving wrong/faulty product. The request has to be placed with-in 10 days of receipt of your shipment.

The exchange criteria applies for below conditions:
- The product must be in original condition
- The products must be without liquid damage
- In the original packaging
- Original shipping charges are non-refundable


- Once your product is received and inspected, we will send you an email to notify you that we have received your item.


To exchange the products, kindly email us the reason along with your order no. and phone no. with the subject line:

Hilaptop | Exchange request of products

The format for the Email should be:

Order No:
Email Address:
Phone number:
Reason for exchange:

Our email ID: sales@hilaptop.com



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2. Shipping
Please send the faulty goods to the following address:

Mail Us:                                                                       Registered Office Address:

Hi Laptop,                                                                   Laptop zone                                

F133,Phase 3,First Floor ,                                             F133,Phase 3,First Floor,

Spencer plaza ,                                                           Spencer Plaza,                                                         

Mount Road ,                                                              Mount Road,

Chennai - 600 002,                                                     Chennai- 600 002

India.                                                                         India.

                                                                                 Telephone:044 42310000/4217 9000


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